Refund and Returns Policy

At The Grand Outlet, we strive to ensure your complete satisfaction with every purchase.

 

 

Customers may exchange items within 15 days from the date of purchase, provided that:

•The item is in its original condition, unused and unworn.

•The original receipt or proof of purchase is presented.

•The item includes all original packaging and tags.

 

Exchanges are subject to item availability at the time of request.

 

 

Please note that refunds are not available.

Customers may choose to exchange their item within the 15-day period.

 

 

For hygiene and safety reasons, certain items such as underwear, swimwear, and accessories may not be eligible for exchange.

 

 

Our in-store team will be pleased to assist with any questions regarding exchanges or purchases.

For additional information, please visit any of our branches or contact us through our official channels.